At Ilana Plug, we aim to deliver your products safely and efficiently. Please read the following shipping guidelines.

1. Shipping Methods

  • We ship products via trusted courier services to ensure timely and safe delivery.

  • Shipping options and costs will be provided at the time of purchase.

2. Delivery Time

  • Estimated delivery times depend on your location and the availability of the product.

  • Standard delivery: 3–7 business days.

  • Ilana Plug is not responsible for delays caused by courier services, natural events, or other unforeseen circumstances.

3. Shipping Locations

4. Order Processing

  • Orders are processed within 1–2 business days after confirmation.

  • Products are shipped only after payment confirmation via approved offline methods, as Ilana Plug does not accept electronic payments.

5. Shipping Charges

  • Shipping fees are calculated based on weight, destination, and delivery method.

  • Any applicable shipping costs will be clearly communicated before you finalize your order.

6. Tracking Your Order

  • Once your order is shipped, you will receive a tracking number or shipment confirmation via email.

  • Tracking updates may vary depending on the courier service.

7. Lost or Damaged Shipments

  • If your product is lost or damaged during transit, contact us immediately at [email protected].

  • We will work with the courier to resolve the issue, including replacement or reshipment of defective products.

8. Contact Information

For shipping inquiries, updates, or concerns, contact:
📧 [email protected]